Join our Medical Marijuana Clinic as a Chat Support Representative and play a vital role in providing timely, accurate, and compassionate assistance to our patients and clients. This position offers a unique opportunity to contribute to an evolving industry focused on health and wellness, while delivering exceptional customer service through real-time chat communication.
As a key member of our Environmental Services team, you will help ensure that every interaction supports our mission of safe, informed access to medical cannabis products and services.
Key Objectives
- Deliver prompt and professional chat-based support to current and prospective patients.
- Provide clear, accurate information regarding clinic services, product options, and compliance guidelines.
- Resolve inquiries efficiently while maintaining a positive and empathetic tone.
- Collaborate with internal teams to escalate and resolve complex issues.
Responsibilities
- Respond to patient and client inquiries via live chat platforms in a timely manner.
- Assist with appointment scheduling, product information, and general support questions.
- Maintain up-to-date knowledge of medical marijuana regulations, clinic policies, and product offerings.
- Document and track interactions accurately in the customer relationship management (CRM) system.
- Identify opportunities to improve the patient experience and communicate feedback to management.
- Ensure compliance with all privacy and confidentiality standards related to patient information.
- Work collaboratively with Environmental Services and other departments to support operational goals.
Qualifications
- High school diploma or equivalent required; Associate’s degree or higher preferred.
- Previous experience in customer service, preferably in healthcare, cannabis, or environmental services industries.
- Strong written communication skills with an ability to convey information clearly and professionally.
- Comfortable using chat and CRM software; ability to quickly learn new technologies.
- Excellent problem-solving skills and a patient-centered approach.
- Ability to maintain confidentiality and adhere to regulatory requirements.
- Flexible availability, including the potential for evening or weekend shifts.
Benefits
- Competitive salary with opportunities for growth and advancement.
- Comprehensive health and wellness benefits package.
- Paid training and ongoing professional development.
- Supportive and inclusive work environment focused on teamwork and respect.
- Employee discounts on clinic products and services.
- Opportunities to contribute to a meaningful and impactful industry.
