Administrative Assistant - Tele-Help LLC (Remote)

We are seeking a reliable, detail-oriented Remote Administrative Assistant to support the daily operations of a growing residential painting company.

This role is ideal for someone who enjoys customer service, organization, and managing administrative tasks in a fast-paced environment. You will play a key role in keeping operations running smoothly by handling customer communication, scheduling, invoicing, and supporting payroll processes.

If you are proactive, organized, and enjoy supporting a small business team, we’d love to hear from you.

Key Responsibilities

• Administrative & Operations Support

1. Manage daily administrative tasks and maintain organized records
2. Update internal trackers and documentation
3. Assist with project coordination and task management
4. Prepare reports and operational data as needed
5. Provide end-of-day updates on completed tasks and priorities

• Customer Service & Scheduling

1. Respond to customer inquiries via phone, email, and messaging
2. Schedule estimates and service appointments
3. Follow up with new leads and existing customers
4. Provide basic information about company services
5. Coordinate calendars and scheduling logistics
6. (Phone responsibilities may be introduced after training)

• CRM & Data Management

1. Maintain and update customer information in CRM systems
2. Track job progress, estimates, and communications
3. Ensure data accuracy and consistency

• Invoicing & Payment Processing

1. Create and send invoices
2. Track incoming payments and update records
3. Assist customers with billing questions
4. Maintain organized financial documentation

• Process & Team Support

1. Follow company SOPs and workflows
2. Support process improvements and efficiency
3. Communicate regularly with the team on progress and priorities
4. Assist with additional administrative tasks as needed

Qualifications

1. Experience as a Virtual Assistant, Administrative Assistant, or Customer Support Representative
2. Strong written and verbal communication skills
3. Comfortable speaking with customers and coordinating schedules
4. Highly organized and detail-oriented
5. Ability to manage multiple tasks independently
6. Comfortable learning new tools and systems
7. Reliable internet connection and quiet workspace

Preferred (Not Required)

1. Experience supporting home service businesses (painting, HVAC, plumbing, etc.)
2. Experience with CRM systems
3. Experience with invoicing, bookkeeping, or payroll support
4. Experience working remotely
5. Sales experience is a plus (lead follow-ups, customer communication, and appointment conversion)

Job Types: Full-time, Contract

Pay: $15,000.00 per month

Experience

Admin/VA?: 2 years (Preferred)

speaking with customers by phone: 2 years (Preferred)

Tools used (QuickBooks, Excel, CRM, etc.): 3 years (Preferred)

Work Location: Remote

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