Mac4Sale Ltd T/A Refurbmac is a company that values customer satisfaction. They are looking for a Customer Services Representative to join their team. This is a remote job, which means you can work from the comfort of your own home. As a Customer Services Representative, you will be the main point of contact for their customers, providing them with support and resolving their issues in a timely and professional manner
Location
- Remote (work from home)
Employment type
- Full-time
Role of the Job
As a Customer Services Representative, you will be responsible for providing excellent customer support through various channels, including emails, calls, and chat. You will also be responsible for maintaining records and helping with customer issues. Your main goal will be to ensure that our customers are satisfied with our products and services.
Main Responsibilities
- Provide customer support through emails, calls, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain records of customer interactions and ensure accuracy
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Work independently in a remote setting, prioritizing tasks and managing multiple customer inquiries simultaneously
Qualification Needed
- Good communication skills, both written and verbal
- Ability to work independently in a remote setting
- Good computer skills, including proficiency in Microsoft Office and other software applications
- Previous customer service experience is preferred, but not required
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer inquiries simultaneously
How to apply
To apply, email your CV and covering letter below with the subject line “Customer Services Representative Application“. Include your contact information and availability for an interview.
