Job Vacancy for Customer Service Representative - Ghana Pose

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Job Vacancy for Customer Service Representative



Job Description: As a Customer Service Support representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. You will play a key role in maintaining positive relationships with clients and providing excellent support to enhance the customer experience. A Customer Service Support role is dynamic, requiring adaptability and a commitment to delivering exceptional service to customers. The success of this role often contributes significantly to overall customer satisfaction and the company’s reputation.

Key Responsibilities:

  • Communicate effectively and professionally with customers, ensuring a positive and empathetic interaction.
  • Keep customers informed about the status of their inquiries and provide follow-up when necessary.
  • Investigate and analyse customer problems and provide timely and effective resolutions.
  • Collaborate with other departments to resolve complex issues and escalate cases when necessary.
  • Respond to customer inquiries through various channels, including phone, email, chat, or in-person.
  • Provide accurate information about products, services, and company policies.

Qualification:

  • Diploma or equivalent; additional education or certification in customer service is a plus.
  • Must reside in Accra.
  • Key Competencies:
  • Customer-focused mindset.
  • Effective communication.
  • Must be available to work weekends (Saturday/Sunday) when on shift.
  • Problem-solving skills.
  • Time management and multitasking.

Kindly Apply Via email goodworkgh@gmail.com or WhatsApp 0556690936

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