Company Description kuubiik is a global consulting company headquartered in Singapore, with operations spanning over 150 countries. The company specializes in outsourcing and project-based solutions across all business functions, serving clients in diverse industries. Its distributed team includes professionals from Asia, Europe, and the Americas, enabling a truly international work environment. Renowned brands such as Google, TikTok, AEM, HP, TELUS, MyRepublic, and SGS rely on kuubiik’s services. Kuubiik offers flexible outsourced staffing models, including hourly engagements and full-time or part-time arrangements.
Client Location: US
Timezone: Central Time
Role Type: Part-time, remote
Working Schedule: 11 AM - 3 PM, Mondays to Fridays
Contract Duration: 1-year, renewable
Client Industry: E-Commerce
Monthly Salary: USD 350
Role Overview
One of our clients is looking for a highly articulate, proactive, and quick-thinking Remote Administrative Operations Assistant to join their team. In this role, you will act as the primary operational support engine for leadership, taking over real-time administrative tasks, calendar structures, and tracking metrics.
This position is heavily communications-driven. Unlike traditional virtual assistant positions, you will not follow a predefined script. Instead, you must possess the verbal confidence and problem-solving agility to place outbound calls, resolve logistics exceptions (such as UPS carrier issues and shipping bottlenecks), manage attorney appointments, and coordinate administrative updates.
Key Responsibilities
- Unscripted Logistical Outreach: Place outbound calls to resolve logistical challenges, arrange shipping adjustments, coordinate freight pickups, and manage critical updates with shipping carriers (e.g., UPS).
- Calendar & Appointment Administration: Securely schedule, alter, and confirm appointments with internal staff, vendors, and external entities (such as legal representatives).
- Data Organization: Input, maintain, and structure core business datasets and operational data blocks cleanly within Microsoft Excel.
- Account Verification: Represent the firm professionally over the phone, securely detailing account credentials, business addresses, and corporate verifications to clear security checkpoints with vendors.
- Cross-Functional Syncing: Maintain tight, real-time update channels with the business owner and internal divisions utilizing email and WhatsApp group updates.
Must-Have Requirements
- Advanced Verbal English: Exceptional, clear, and professional spoken English to manage spontaneous, unscripted phone conversations with U.S. businesses.
- Agile Problem-Solving: The cognitive flexibility to tackle unique daily issues on the fly without relying on guidelines or operational patterns.
- Foundational Tech Competency: Comfortable working with spreadsheets (Microsoft Excel), calendar tools, and modern communication suites.
- High Accountability: Trainable mindset with the ability to master new operational tasks in under an hour.
- Professional Workspace: A quiet, distraction-free remote home office paired with high-speed internet infrastructure.
Great-to-Have
- Prior experience in e-commerce workflows, shipping, virtual assistant functions, or trucking/logistics data management.
- Familiarity with managing business communications inside the United States market.
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