Job Vacancy for Receptionist - Ghana Pose

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Job Vacancy for Receptionist


Role Purpose

Ensures that Metropolitan Standards, Culture and values are experienced firsthand at the front office, understands customer requirements and ensures their expectations are exceeded at all times.


  • At least an HND, with a minimum 2 –3 years’ experience in a similar role/customer service or sales.

Duties and Responsibilities

  • Maintains a clean and professional front lobby.
  • Receives all in-coming phone calls, walk in clients, and provides advice on Metropolitan products, benefits and processes.
  • Receives all correspondence (letters/mails/claims, refunds/proposals), log and forward them to the appropriate department/persons.
  • Records all mail received from the regions and ensure that all officers receive their mail in good time.
  • Maintains and updates a database of phone numbers of staff and clients.
  • Receives and directs mails to appropriate persons or departments.
  • Receives and makes official calls [ONLY] for officers.
  • Ensures that member refunds and claims are directed promptly to the claims dept to ensure prompt processing.
  • Handles customer complaints at first hand and direct to appropriate senior officer where necessary.
  • Handles booking slot for ground floor meeting room.
  • Any other duties that may be assigned from time to time by the Supervisor.

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