IC Group is recruiting for the role of Front Desk Executive. - Ghana Pose


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IC Group is recruiting for the role of Front Desk Executive.

Job Title: Front Desk Executive

Direct report: Head- Finance & Administration


• The successful candidate shall be responsible for the management of front office/reception and undertake other day-to-day administrative responsibilities.


     • Warmly receive and attend to walk-in clients by assisting in the purchase, sale, or transfer of securities and filing completed forms

• Respond to clients/visitor’s enquiries professionally either in-person or via phone/email

• Answer and direct calls as and when needed

• Receive incoming correspondence, packages and forward to respective recipients.

• Manage outbound correspondence and packages from various units

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

• Prepare for office meetings and attend to external guests as and when needed

• Assist with administrative tasks for other business units.

• Maintain a clean reception space ensure the front desk is equipped with all necessary stationery and materials

• Perform any other assigned responsibilities as and when required


     Skills and Work Experience:

• Demonstrates strong computer literacy (Proficient in Microsoft office suite)

• Demonstrates excellent telephone ethics and client management skills

• Demonstrates excellent written and verbal communication skills

• Previous experience in client service and/or financial services industry preferred

• Ability to maintain calm, polite and tactful demeanour in stressful situations

• Possess excellent organisational and multi-tasking skills


• Bachelor’s Degree in any Social Science discipline or related field

• Possess a minimum of two years’ experience in a related role

Remuneration Package:

• Monthly net salary ranging from GHS 2,500 to GHS 3,000

• Eligibility to participate in the group’s discretionary Incentive Compensation Plan

• Eligibility to participate in the firm’s Employee Stock Purchase Plan

• Eligibility to participate in the group’s Continuous Professional Development Support Plan

• Healthcare and pension benefits

To apply for this role, please send your CV and a cover letter to careers@ic.africa before 30th July 2022

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