Customer Service Representative - BorderPay (Remote)

Company Description 

BorderPay builds global treasury infrastructure that enables businesses to manage international payments and liquidity through a single integration. The company provides USD, EUR, and GBP named account rails, USDC/USDT wallets, and African local payout routes to support collections, payouts, and treasury management for SMEs, startups, and enterprises. BorderPay focuses on simplifying complex cross-border financial operations so customers can scale confidently in multiple markets. Team members collaborate in a fast-paced, technology-driven environment with a strong emphasis on reliability, security, and customer-centric solutions.

Role Description 

This is a full-time remote role for a Customer Service Representative at BorderPay. The person in this role will respond to customer inquiries via email, chat, and phone, providing clear information on products, account setup, and transaction status. Day-to-day activities include troubleshooting issues, escalating technical or compliance-related cases when needed, and ensuring timely resolution to maintain strong customer satisfaction. The role involves documenting interactions, updating customer records, and sharing recurring feedback with product and operations teams to improve processes and the overall customer experience. The Customer Service Representative will also contribute to knowledge base articles, support FAQs, and participate in regular training to stay current on platform updates and regulatory requirements.

Qualifications

1. Demonstrated skills in customer service and customer support, with the ability to respond to inquiries clearly and professionally.
2. Experience focusing on customer satisfaction, including resolving issues efficiently and following up to ensure positive outcomes.
3. Background in customer experience and customer service practices, with an understanding of how service quality impacts retention.
4. Ability to work effectively as a customer service representative in high-volume environments, using ticketing or CRM tools.
5. Strong written and verbal communication skills in English, with attention to detail and accuracy; biligual is a plus.
6. Comfort working remotely, with reliable internet access, strong time management, and self-directed work habits.
7. Basic familiarity with financial services, payments, or fintech platforms is an advantage.
8. Prior experience in a customer-facing role and a high school diploma or equivalent; post-secondary education is a plus.

Send your CV at hr@borderpayafrica.com