Virtual Assistant – RRS Group & Co (Remote)

Virtual Assistant – Global Human Capital Team

Full-time

Compensation: USD 16.5 - USD 24.5 - hourly

Job Description

We are looking for a customer-focused and highly organized Virtual Assistant to join our Global Human Capital team. This role supports employees, candidates, and internal stakeholders by providing timely assistance with HR-related requests and ensuring an exceptional customer experience.

This is a remote opportunity. We are considering candidates located in the United States (USA), Latin America (LATAM), and Europe, the Middle East, and Africa (EMEA). Candidates must be authorized to work in their country of residence and be able to work within the required business hours for the team.

Note for Candidates in LATAM & EMEA:

If you are applying for this position from LATAM & EMEA, please submit your resume in English. Applications with resumes in English will be prioritized for review.

 

Key Responsibilities:

1. Manage and follow up on employee requests through Workday.
2. Support and track FMLA and leave of absence requests.
3. Follow up with both internal and external candidates throughout the hiring process.
4. Communicate and collaborate with multiple departments to resolve inquiries and provide updates.
5. Deliver exceptional customer service while maintaining confidentiality and professionalism.

Qualifications

Required Qualifications:

1. Familiarity with Workday HCM and ServiceNow is preferred. We are open to training the right candidate.
2. Positive, customer-focused mindset with a passion for helping others.
3. Strong listening skills and excellent verbal and written communication abilities.
4. Ability to ask effective questions, identify customer needs, and build positive relationships.
5. Strong problem-solving skills with the ability to provide effective solutions.
6. Proficient with computers and comfortable using digital tools and technology.
7. Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
8. Ability to collaborate effectively with teammates and cross-functional partners.
9. Flexibility to work varying schedules, including evenings and weekends as needed.
10. Bilingual in English and Spanish is required.

Additional Information

What can you expect from us:

1. Opportunities to learn and develop every day through a wide range of programs.
2. Internal digital platforms that promote self-learning.
3. Development programs according to Leadership skills.
4. Specialized training according to the role.
5. Learning experiences with internal and external providers.
6. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
7. Financial wellness programs that will help you reach your goals in all stages of life.
8. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
9. And because your family is also important to us, they can also enjoy benefits such as our WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

Work Hours: Varies upon the needs of the global department.

SUBMIT APPLICATION HERE