Job vacancy for HR Services Coordinator at Airteltigo - Ghana Pose


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Job vacancy for HR Services Coordinator at Airteltigo

The successful candidates will join as HR Services Coordinator in the Human Resources Department. (S)He will lead and support the unit as well as all employees with HR administrative tasks. This will include but is not limited to maintaining employment-related details on HR activities such as recruitment, leave administration, promotions/transfers and termination.

Key Responsibilities


    • Conduct and lead onboarding/induction sessions and processes and ensure all requirements for the end-to-end process are met.

    • Fully responsible for the employee background verification process for all FTEs and National Service Personnel; this will include verification related to; medicals, educational certificates, former employers, criminal background checks, etc.


    Employee Services 

    • Manage and maintain an effective filing system in the department and ensure files are up to date and follow internal regulations and policies

    • Assist with the renewal of work & residence permits for expatriates

    • Respond and assist with employment references for ex-employees

    • Relationship management with external partners, i.e., partners for canteen services, HR-related vendors, etc.

    • Coordinate arrangements for bereaved employees in conjunction with departmental SPOCs

    • Ensure the following letters are produced, signed, and distributed upon request and per deadlines/requirement

      • Visa invitation letters

      • Letters of condolence & condolence benefits

      • Notification letters to banks after exiting of employees with facilities

      • Probation & confirmation of FTEs

    • Follow up on requests raised via oracle on Purchase requests and other related requests.

      • Facilitate the process (in conjunction with the Supply Chain Management dept) for employee canteen services.

    • Administer stationary stock control within the Human Resource department.

      • Coordinate and organise engagement activities for National Service Personnel


    Exit Process Compliance 

    • Assist with the monthly set-up and maintenance of employee details on the HR database

    • Ensure access deletion and tracking by liaising with internal stakeholders to guarantee compliance of the approved process

    • The exit management process for FTCs and NSPs



    • Manage and update the following trackers and ensure reports are sent as per scheduled and agreed timelines:  

      • Gift declaration tracker - quarterly reports to the Ethics & Compliance unit 

      • Infosec access review for staff - joiners & exits – monthly

      • Contract expiration tracking - monthly

    • Produce ad-hoc reports to support business decisions when required 

    • Liaise with HR Business Partners monthly to align on organisational charts/ headcounts of all departments



    • Assist in the drafting of adverts, screening candidates and drawing up shortlists.

    • Schedule interviews and prepare interview evaluations.

    • Coordinate candidate assessments and interviews and track applications for all roles

    • Ensure proper tracking of all HR ops & recruitment KPIs 

    • Prepare interview summaries and reports post interviews


    Employee Records Management/Letters

    • Ensure new and existing employees’ details are entered on the Employee Inventory System
    • Ensure the Staff list and A-Z list are updated with changes weekly
    • Keep an updated record of Job title changes, redesignations etc
    • Preparation of introductory letters for employees
    • Preparation of employment verification/work 


Required Qualification and Experience
    • A Bachelor’s degree in any field

    • Minimum of two (2) years of relevant work experience preferably in a similar role or in a people-centred environment.

    • Good understanding of Human Resource functions and best practices.

    • Good user of Microsoft Excel and PowerPoint

    • Must be a customer-focused person with a passion for Human Resource Management

    • Ability to engage in meaningful negotiation and resolution

    • Excellent verbal and written communication skills.



    • Results Orientation

    • Teamwork & Stakeholder Engagement

    • Analytical and problems Solving 

    • Networking and interpersonal skills


    KEY KPIs

    • KYC KPIs

    • T-NPS

    • CES


    Ready to be part of our dynamic and innovative team? At AirtelTigo, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represent who we are, Simplicity, Transparency and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.


    What to do

    Interested and qualified applicants should send their Applications & Curriculum Vitae to:


    Kindly indicate the role you are applying for in the email subject.


    Closing Date for Application: 5thAugust 2022

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