Job vacancy for IT support Analyst - Ghana Pose


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Job vacancy for IT support Analyst


He / She must have a strong working knowledge of Microsoft Office and Google applications, backup solutions, imaging solutions.

He must have the ability to implement quick and effective solutions to network problems, and escalate issues when necessary.

Applicants must be willing and ready to start work IMMEDIATELY.

 Responsibilities will include;

·        Provide desk-side and telephone IT support to users, for PCs, printers, and mobile devices.

·        Provide all aspects of desktop hardware/software support including moves, adds, changes, replacing hard drives.

·        Monitor and respond to assigned trouble tickets. Update tickets with status.

·        Ensure LAN/INTERNET connectivity and quick resolution of desktop/network anomalies to ensure 7-day continuous support, staff may be required to work on a rotational basis for weekends or on occasion after work hours

·        Ensure that all multimedia tools such as Projectors, Camera, and Audio tools are ready for all Tele-meetings

·        Serve as the primary administrator for employee workstations within the corporate environment:

·        Develop, update and maintain operating system images for company-wide deployment

·        Manage and execute client software deployments using available system management utilities

·        Automate repeatable tasks using scripting technologies to streamline operations and increase usability

·        Research, test, and deploy software packages for enterprise deployment

·        Ensure endpoint workstations maintain compliance with applicable regulatory regimes

·        Serve as an advanced technical resource for escalation of complex hardware and software issues

·        Support and maintain a range of computer and telecommunications equipment

·        Recommend and execute initiatives geared toward departmental process improvement

·        Communicate with other IT Support resources and vendor support teams to escalate advanced issues and ensure swift resolution

·        Maintain current knowledge of technological trends and news relevant to hardware, software, training, and processes of the IT Support team

·        Ensure that all cloud connectivity tools such as Google Apps amongst others are up and functional for the business continuity of the Client.

·        Must be a fast-paced learner and have excellent written and verbal communication skills.

·        Manage/monitor, server shared folders, communication and conferencing equipment, backup and storage systems

Applicants can send their CV's to the following email address, and keep and in copy. Use the Job Title in the Subject Line.

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