Job vacancy for Customers Service Representatives

A Reputable Multinational Telecommunications Company is seeking to employ Customer Service Representatives. The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.

ROLE SPECIFIC REQUIREMENTS

1. Answer enquiries by clarifying desired information; researching, locating, and providing information.

2. Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities.

3. Clarify desired information; complete transactions and forward clients requests.

4. Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features.

5. Keep equipment operational by following established procedures and reporting malfunctions.

6. Update job knowledge by studying new product descriptions; participating in educational opportunities.

7. Accomplish organizational mission by completing related results as needed.

PERSON SPECIFIC REQUIREMENTS

*Excellent communication skills

*Customer Centric

*Attention to Detail

QUALIFICATIONS

 • First Degree/ HND   

 • Post National service experience

 • Customer service or Call Center experience is a plus

INTERESTED APPLICANTS SHOULD SEND RESUME TO CV@PLATOGH.COM