IC Group is recruiting for the role of Client Service Analyst

Job Title: Client Service Analyst 

Directreport: Head,WealthManagement

JOB PURPOSE

• The successful candidate shall be responsible for resolving client queries, recommending solutions and providing positive client experiences by nurturing relationships

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      KEY RESPONSIBILITIES

     • Responsible for following up on client leads, managing client applications and fully onboarding new clients

• Manage day to day client requests with a focus on consistent delivery of an excellent client experience

• Utilize effective problem-solving and time management skills in client service operations

• Analyze and resolve client issues promptly

• Assist the team with the upkeep of records

• Assist with the design and testing of technology projects

• Inform management about complex client issues and resolutions

• The successful candidate may be expected to perform additional or alternative duties

 JOB PROFILE

     Skills and Work Experience:

• Experience as a client service specialist or similar role

• Must have an understanding of how client relationship management systems work

• Excellent communication and problem-solving skills

• Demonstrates excellent telephone ethics and client management skills

• Demonstrates excellent written and verbal communication skills

• Ability to maintain calm, polite and tactful demeanour in stressful situations

• Possess excellent organisational and multi-tasking skills

Education/Qualification:

• Bachelor’s Degree

• Possess a minimum of one year experience in a related role

Remuneration Package:

• Monthly net salary ranging from GHS 3,000 to GHS 4,000

• Eligibility to participate in the group’s discretionary Incentive Compensation Plan

• Eligibility to participate in the group’s Continuous Professional Development Support Plan

• Healthcare and pension benefits

To apply for this role, please send your CV and a cover letter to careers@ic.africa before 15th July 2022