Job vacancy for Senior Relationship Manager B at First National Bank - Ghana Pose


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Job vacancy for Senior Relationship Manager B at First National Bank

About us

  •   Helpful 
  •   Effective 
  •   Ethical 
  •   Innovative 
  •   Accountable   and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.


To originate business and identify opportunities to cross-sell for RMB and the broader First Rand Group in line with shareholders’ strategic objectives. 

experience and qualifications

  • Minimum: Bachelors Degree preferably in Business. 
  • Minimum: 7 – 10 years in a similar role and relevant industry.


  • Set targets for the portfolio in line with product pricing. 
  • Plan strategic objective for the portfolio. 
  • Manage opportunity tracking tool. 
  • Communicate client interactions and feedback to stakeholders with regards to client developments 
  • Initiate client scoping sessions to gain client insights. 
  • Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof. 
  • Create innovative solutions for specific product areas. 
  • Interrogate and manage MIS data to minimize revenue leakage on a continuous basis. 
  • Proactively manage credit facilities to ensure adequate limits are in place. 
  • Manage working capital on behalf of clients. 
  • Source new business in adherence with coverage disciplines i.e. sales campaigns, liabilities, cash,CAPS, Opportunity Tracker. 
  • Make cold calls in order to originate business to grow the portfolio. 
  • Manage escalated unresolved client issues. 
  • Manage complex relationships within support areas to ensure best outcome for both the client and the bank. 
  • Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate. 
  • Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met. 
  • Ensure client expectations are met or exceeded. 
  • Use influence and negotiation to achieve win-win outcomes. 
  • Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges). 
  • Continually drive and model RMB’s values. 
  • Create brand presence for oneself. 
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. 
  • Make an effort to stay relevant and up-to-date with legislation, new developments etc. 
  • Take ownership and accountability for tasks and activities and demonstrate effective self-management. 
  • Maintain a positive attitude and respond openly to feedback. 
  • Handle stress in ways that do not negatively impact others. 
  • Continually share, debate and communicate learnings. 
  • Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed.

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